Flex Office Solutions Terms and Conditions
Delivery Options
We place great importance on the fast and reliable delivery of orders. However, please note that delivery times are estimates only, and Flex Office Solutions shall not be held liable for delays.
If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Flex Office Solutions, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Flex Office Solutions as a result thereof. Flex Office Solutions may, at its discretion, charge a restocking fee of up to 25% of the purchase price.
The goods are at the Customer’s risk from the point of delivery. The Customer, upon taking delivery, shall immediately inspect the goods and provide written notice to Flex Office Solutions of any defects within three (3) days. Failing to notify us within this period will be taken as acceptance that the goods were delivered in good order and condition.
Payment
The price for products shall be paid by the Customer in full, without deduction for any claimed set-off or counterclaim, including any set-off due to delivery delays by Flex Office Solutions.
Unless otherwise stated, all charges/prices for products are quoted in Kenya Shillings (KES).
The Customer is responsible for payment of all taxes associated with the purchase, delivery, and utilization of the product or services. The amount payable for a product will include the cost of delivery to the Customer.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any service or content without prior notice. Flex Office Solutions shall not be liable to the Customer or any third party for modifications, price changes, suspension, or discontinuation of any service.
Changes to This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on our website. Your continued use of the website and services after such changes constitutes acceptance of the new terms.
Return Policy
Flex Office Solutions will gladly refund or issue store credit for goods returned within a reasonable time (typically 3 days), provided the goods are in original condition, original packaging, current version, and are not special orders, hardware, peripherals, or clearance items.
For defective products, returns are accepted strictly within 24 hours from the date of delivery or purchase. Customers outside Nairobi should communicate with Flex Office Solutions to facilitate returns.
No returns will be accepted for products sold/delivered as sealed. Manufacturer warranties apply.
If goods are returned within 48 hours, a full credit note may be issued, provided the goods are in original packaging and in resalable condition. Goods returned after 48 hours but within 5 days may still be accepted, but a credit note or refund may be adjusted accordingly.
Goods that are not returned in proper packaging will incur a minimum handling fee of 15%. The original invoice must be presented for all returns. No credit will be issued for goods returned more than 3 days after purchase.
Warranty Information
Products sold by Flex Office Solutions are covered by the manufacturer’s warranty that accompanies each product unless otherwise specified. Flex Office Solutions offers no additional or independent warranty beyond what is provided by the manufacturer.
Flex Office Solutions does not guarantee the performance, compatibility, or suitability of products for specific purposes, but passes through any applicable end-user warranties from manufacturers or software publishers.
Most products come with a 12-month manufacturer warranty unless otherwise stated. The warranty will be void if the serial number or label is missing or tampered with.
Please note that for defective hardware, replacements may be available if we are notified within 7 days of delivery. Otherwise, the standard manufacturer’s warranty process will apply.
Manufacturer Warranty
For products covered by a manufacturer warranty, Flex Office Solutions will not be liable if the manufacturer does not honor the warranty.
For faster service, customers with items under manufacturer warranty are encouraged to deliver them to the relevant warranty center in Nairobi. Please carry a copy of your purchase receipt/order.
Dealership Warranty
Products with dealership warranties do not carry valid East African manufacturer warranties, as they are intended for sale in other regions.
Customer Acknowledgement
The Customer acknowledges agreement with these Terms and Conditions by placing an order to purchase products from Flex Office Solutions.
All goods are supplied under these terms and conditions exclusively. No agent or employee of Flex Office Solutions is authorized to alter or waive these terms in any way. Previous dealings do not affect the applicability of these terms and conditions.
VAT (Value Added Tax)
Our VAT rate, in accordance with Kenyan Tax Regulations, is charged at 16%. All prices listed on our website are exclusive of VAT unless otherwise stated.